FAQ

What are the accepted payment methods on your online store?

We accept payments with Visa, Mastercard, American Express credit and debit cards, and you can also pay in cash at any Oxxo store branch.

How can I place an order in your store?

Select one or more items of your preference and add them to your shopping cart. Repeat the steps to continue adding more products to your shopping cart. Once you have finished your selection, click on the "Proceed to checkout" button to process your order. Choose Mercado Pago; this will take you to a new window where you can securely make your payment with your preferred payment method. You will receive an email or notification confirming your purchase and payment.

How long does it take to process and ship my order?

Once your payment is accepted, it will take us 24 to 48 business hours to ship your order. Once shipped, you will receive a shipping confirmation email, where we will add the courier company that will deliver your order. We will also include the tracking number, so you can track the status of your shipment at all times.

Do you offer international shipping?

Yes, we can ship internationally to the United States and Canada. If you are a resident of any of these countries, please contact us for a shipping quote. We handle these types of sales through a different process outside of our online store.

What are the shipping fees?

For purchases from $100.00 to $1299.00, the shipping cost is $140 pesos to any part of Mexico.

For purchases over $1300.00, your order will have free shipping to any part of Mexico.

Can I track my order once it has been shipped?

Yes, once your order is shipped, you will receive an email from us confirming the tracking number and the courier company that will deliver your order to the shipping address you provided when placing your order.

What should I do if my order arrives damaged or incomplete?

If your order arrives damaged or incomplete, don't worry, contact us and we will take the necessary steps to resolve the issue and protect your purchase. Once we have reviewed the damage or missing item in your product, we will send a new product to your address at no extra cost.

Do you offer returns or exchanges? What is your return policy?

Yes, if you are not satisfied with your product, you have 7 business days to return your order. The return cost will be informed to you at the time you contact us. You can review our return policies on our online store, top navigation menu.

How can I contact customer service if I have any questions or issues?

You can contact us via email at the following address: [email protected] and we will respond promptly to resolve your doubts or correct any incidents that may arise.

Is it safe to make purchases in your online store?

Yes, all transactions made on our online store are protected under the strictest security standards. Payments are made through the Mercado Pago platform, which provides the highest security protocols, and your purchase will also be protected under their billing policies.

Can I cancel or modify my order after making the purchase?

Yes, you have a period of 24 to 48 hours to cancel your purchase. If this is your case, please contact us to cancel your order and process the corresponding refund. If your shipment has already been sent, you can return it by courier at your expense and once the product is received at our facilities, we will process the corresponding refund.

Do you have physical stores where I can see the products in person?

No, all our products are sold online and we do not have physical stores for sale at the moment.

What is your privacy policy regarding my personal data?

You can review our privacy policies on our online store at the bottom of our page. Don't worry, at AR Distribution your data will always be protected and we will not share it with third parties.

How can I register to receive updates on new products and special offers?

You can sign up for our Newsletter or, once a purchase has been confirmed, you can authorize us to send you information about our offers and temporary promotions.

Do you offer customer service in languages ​​other than Spanish?

Yes, we can assist you in Spanish or English.

What should I do if I have technical problems when placing an order or browsing the site?

Our online store platform is one of the most robust in Latin America and there should be no inconvenience in the purchasing process. However, our priority is to provide a shopping experience, and you can contact us at any time in case any problem arises.

Do you have loyalty programs or memberships for recurring customers?

Yes, we have discount coupons for recurring customers, special discounts for volume purchases or international purchases.

What is your warranty policy for products purchased in your online store?

All our products come with a 12-month warranty against manufacturing defects.

Do you offer advice or help in selecting specific products?

Yes, at all times, if you have any questions or technical issues with our products, you can contact us and we will be happy to help you with any questions or incidents.